Shipping policy
VYLO Shipping Policy
Last Updated: May 2026
At VYLO, we aim to deliver your order as quickly and securely as possible across South Africa.
Processing Times
Orders are typically processed within:
- 1–3 business days
after payment has been successfully confirmed.
Orders placed on:
- weekends,
- public holidays,
- or during promotional periods
may experience slight processing delays.
Shipping Timeframes
Estimated delivery times within South Africa:
| Location | Estimated Delivery |
|---|---|
| Major Cities | 2–5 Business Days |
| Regional Areas | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery times are estimates and may vary depending on:
- courier operations,
- weather conditions,
- public holidays,
- high order volumes,
- or factors outside of VYLO’s control.
Shipping Fees
Shipping costs are calculated at checkout based on:
- delivery location,
- parcel size,
- and active promotions.
From time to time, VYLO may offer:
- free shipping promotions,
- discounted delivery,
- or bundle shipping offers.
These promotions may be limited by:
- minimum spend,
- delivery region,
- or campaign duration.
Order Tracking
Once your order has shipped, you will receive:
- a shipping confirmation email, and
- tracking information where available.
Please allow some time for tracking updates to appear after dispatch.
Delivery Responsibility
Customers are responsible for:
- providing accurate shipping details,
- ensuring someone is available to receive the parcel where required.
VYLO is not responsible for delays or losses caused by:
- incorrect addresses,
- failed delivery attempts,
- or customer unavailability.
If a parcel is returned to us due to incorrect information or failed delivery, additional shipping fees may apply for re-delivery.
Lost, Delayed, or Damaged Parcels
If your parcel:
- arrives damaged,
- is significantly delayed,
- or appears lost,
please contact us within 7 days of the expected delivery date at:
We may investigate the issue with the courier before approving replacements or refunds.
Delivery Inspections
Customers are encouraged to inspect parcels upon delivery.
If packaging appears visibly damaged, tampered with, or opened:
- note it with the courier where possible,
- and contact us immediately with photos.
High-Demand Periods
During:
- product launches,
- sales,
- holidays,
- or promotional campaigns,
processing and delivery times may be extended.
We appreciate your patience during these periods.
International Shipping
VYLO currently ships primarily within South Africa.
If international shipping becomes available, delivery rates and timelines will be displayed at checkout.
Contact
For shipping-related questions, contact: